- Retail Shipping & Returns
Retail Shipping & Returns
Retail customer T&CS
UK: Orders are normally shipped the following day with standard postage which will usually arrive within 3 days. If an item is required urgently please contact and we will try to accommodate. (We may be able to arrange expediated postage for an additional charge.)
International: Orders are normally shipped the following day with standard postage which will usually arrive within 4-10 working days depending on distance. If an item is required urgently please contact and we will try to accommodate.
REMEMBER items are all being posted from the UK first class so take that into account when ordering to other countries. Recommended last posting days prior to Christmas for all countries can be found here. http://www.royalmail.com/greetings. Check before ordering.
You may return most new, unopened items within 28 days of delivery for a full refund. Just drop us an email to start the process.
You should expect to receive your refund within 21 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period allows for the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you do need to return an item, drop us an email and then simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have any problems with this or have any questions at all then please drop us an email.
The below is a list of Christmas dates for last posting. Recomend you order a couple of days before your deadline to ensure we can get things to you in tim.
Friday 4th December – Africa, Middle East
Monday 7th December – Asia, Cyprus, Far East, Japan, Eastern Europe (ex. Poland, Czech Republic and Slovakia
Tuesday 8th December – Caribbean, Central & South America
Thursday 10th December – Greece, Australia, New Zealand
Monday 14th December – Czech Republic, Germany, Italy, Poland
Tuesday 15th December – Canada, Finland, Sweden, USA
Wednesday 16th December – Austria, Iceland, Ireland, Portugal, Spain
Thursday 17th December – France
Friday 18th December – Belgium, Denmark, Luxembourg, Netherlands, Norway, Slovakia, Switzerland
Saturday 19th December – 2nd Class and Royal Mail Signed For® Monday
21st December – 1st Class and Royal Mail Signed For® Wednesday 23rd December – Royal Mail Special Delivery Guaranteed®
Wholesale customer T&CS
Please contact for a copy of our wholesale t&cs